FAQ

What size legs should I get for my table, bench, desk, etc.?

First, we recommend determining the total height of the piece you are making. Next subtract the thickness of the top you are mounting from the total height of your piece. This tells you how tall your table legs should be.

Generally speaking, here's a short breakown:

  • Credenza / Furniture Feet / Cabinet Height: 4" - 10"
  • Coffee Table Height: 12" - 18"
  • Bench Height: 16"
  • Desk / Dining Table Height: 26" - 30"
  • Countertop Height: 34" - 36"
  • Standing Desk / Bar Height: 40"
How long will it take to receive my order?

As soon as your order comes in, we'll get to work and hand make it to help guarantee quality. Each order is handcrafted in the USA and lead times range from our quick ship items that ship same day to larger orders that take 4-6 weeks. For more precise lead times, please check the individual product pages or feel free to reach out to us directly.

As soon as we ship, we'll automatically send you a tracking number.

Are your legs good quality?

We sure think so and think you will too. 

You really offer a Lifetime Guarantee?

We sure do! Now, here's the thing, if you are caught taking pictures of running over your legs with a tank (like this one), and intentionally trying to destroy them, it's hard for us to honor that.  But yeah, for pretty much anything that's not intentionally destroying them, drop us a line and we'll get you sorted out. And for those of you that want the legal speak, specifics... here you go... We offer a comprehensive lifetime warranty on all of our products for welds and structural integrity throughout the product's lifetime that is valid for the original customer. We do not warrant product finishes including clear coat, powder coating or other finishes.

Wait, what about rust?

With raw steel, surface rust is always a possibility. Since we use raw, rolled steel we ship our raw products with a rust-resistant coating to keep them looking good for you in transit. Once you receive the raw steel items, we recommend applying a clear sealer or wax to keep them looking good. Also, the raw steel items are not intended for outdoor uses. For those, the best bet would be powder coated or clear coated and even with those, know that they can rust over time.

Do you do any custom height orders?

We offer most of our items in 1" increments. So, in a way, every order is a custom order. That said, we're open to doing custom sizes as well and have done it for a lot of customers around the world. Shoot us a note at and we'll get back to you right away to see if we can help out.

What is your return policy?

We make it super simple for you and stand by our products. View our complete return policy here.

Defects.

If there is a defect due to workmanship, just let us know within the limited lifetime of the item (not valid for mis-use or normal wear and tear) and we will issue a return authorization and provide a shipping label at no charge to you.

 

Policy On Changing, Modifying or Canceling A Current Order:
If you have an order with us and would like to make a change or cancel, we’d love to accommodate. We highly encourage you to reach out as soon as possible. Your order is custom and we want to make it perfect for you!

With a custom piece, once we start on it, it can only be made in your specific dimensions. To modify or cancel an order already in production creates waste in material and labor. We know talking about fees is no fun, yet it is a reality and changes mid production incur real costs. We have kept these fees low and kept them in line with reflecting the efforts of our team's professional work.
Here are the windows within which we accept changes/modifications and any fees associated.
(Change/modification fees must be paid at the same time as requested. Fees will be deducted from the subtotal and all shipping costs will be fully refunded if cancelled.)

Hairpin Legs/ Hairpin shelf & desk brackets, floating shelf brackets, bent flat bar brackets with and without lip:

  • 24 hours, free of charge.
  • Changes after 24 hours will have a change/ cancelation fee of 15%

Flat Bar, Tube Steel, Spider Legs, Platform Bed, Box Bed:

  • 72 hours, and/or not yet in production, cancellations and changes can be made free of charge.
  • Orders after 72 hours or that are in production will have a change/ cancelation fee of 50% of the initial order amount.

Missing Items/Wrong items shipped:
If there is anything missing from your order, or if you received the wrong items, we messed up! It happens and we’d love to correct that, please accept our apology and let’s work together to make it right. In order to correct receiving a wrong item, we ask that you let us know within 30 days of delivery and we will happily get those missed/ corrected items on the way within 48 hours for in stock accessories and in under 7 business days for table legs, bed/ shelf brackets.

Shipment Lost/Never Received:
In the unlikely event that your order never arrives, we’d love to do what we can to help and support. All lost shipments need to be reported within 7 days of the marked delivery date. Orders totaling more than $500 typically require a police report filed for theft if the package tracking shows that it was delivered to the address on your order. If this has happened to you, reach out to us at makewith@semiexact.com and we’ll help sort it out.

Do you offer international shipping?

We sure do! We now ship to most countries worldwide. If you do not see an option for your country/city at checkout, please let us know at makewith@semiexact.com. 

I tried placing my order, but received a card error. Did my order go through?

Rest assured, if you see any card errors during the checkout process, no orders were processed and no charges were made to your account. Upon a successful checkout, you will see an order confirmation page and receive an order confirmation email.