FAQ

What size legs should I get for my table, bench, desk, etc.?

First, we recommend determining the total height of the piece you are making. Next subtract the thickness of the top you are mounting from the total height of your piece. This tells you how tall your hairpin legs should be.

Generally speaking, tables and desks are usually between 28" and 30" and normally made with 26"- 28" legs. Coffee tables generally range from 12" -20" with the normal goal being to have the coffee table height match the cushions of the sofa or chair height. Side tables range from 18"-24" with the goal of making them fit the chair or sofa they will go next to. Foyer and Sofa tables range from 28"-36" in height.  A set of four 6"- 8" legs can be used on furniture like couches and tall legs are great for stools to hold grown adults.  

How long will it take to receive my order?

As soon as your order comes in, we'll get to work and hand make it to help guarantee quality. Each order is handcrafted in the USA and we are currently shipping our raw steel products in approximately 1-3 business days, and 5 business days for powder coated products. For more precise lead times, please check the individual product pages.

As soon as we ship, we'll automatically send you a tracking number.

Are your legs good quality?

We sure think so and think you will too. Hairpin, Flat Bar and Tube Steel legs are made from rolled steel and are built to last. 

You really offer a Lifetime Guarantee?

We sure do! Now, here's the thing, if you are caught taking pictures of running over your legs with a tank (like this one), and intentionally trying to destroy them, it's hard for us to honor that.  But yeah, for pretty much anything that's not intentionally destroying them, drop us a line and we'll get you sorted out. And for those of you that want the legal speak, specifics... here you go... We offer a comprehensive lifetime warranty on all of our products for welds and structural integrity throughout the product's lifetime that is valid for the original customer. We do not warrant product finishes including clear coat, powder coating or other finishes. 

 
How do you measure the height of your hairpin legs?

Our hairpin legs are all angled from the weld point to the "pointy end of the baseplate" that attaches to furniture/wood slab, etc. We account for the angle on all of our legs, so you can rest assured that if you order a 28" hairpin leg, it is 28" tall from the top of the baseplate to the bottom of the bend in the leg.

Wait, what about rust?

With raw steel, surface rust is always a possibility. Since we use raw, rolled steel we ship our raw products with a rust-resistant coating to keep them looking good for you in transit. Once you receive the raw steel items, we recommend applying a clear sealer or wax to keep them looking good. Also, the raw steel items are not intended for outdoor uses. For those, the best bet would be powder coated or clear coated.

What about screw sizes?

We ship a set of screws with each of our legs to get you started. They are ##8-11 x 1-1/4" Phillips Pan Head Coarse Thread Black Phosphate/Wax Screws. These won't work for every application, but they'll get you started.

Do you do any custom height orders?

We're open to doing custom sizes as well and have done it for a lot of customers around the world. Shoot us a note at and we'll get back to you right away to see if we can help out. 

What is your return policy?

We make it super simple for you and stand by our products.

Defects.

If there is a defect due to workmanship,  just let us know within the limited lifetime of the item (not valid for mis-use or normal wear and tear) and we will issue a return authorization and provide a shipping label at no charge to you.
 

No Hassle Returns. 

USA Customers

Any item can be returned in new/unused condition and in original packaging. Returns are accepted within 30 days of delivery 

  • Returns requested within 30 days of the delivery date and in original packaging, that are unused, will be accepted.
  • Our original shipping and delivery fees are not refundable.
  • Returned goods have a 10% restocking fee.
  • There is a flat rate $15.99 return label cost for orders of $250 or less, for orders of $250 or more the return label will be at cost. If you’d like to use your own label feel free to do so and see below for shipping instructions.


International Customers

Unfortunately, we are not able to accept returns at this time for international orders.

Defective/Damaged Orders:
Damage happens, and we will make it right! If your order arrives damaged or defective just  let us know within 30 days of delivery. Email photos of the damage along with the packing slip to support@diyhairpinlegs.com and we’ll help out right away.

Policy On Changing, Modifying or Canceling A Current Order:

If you have an order with us and would like to make a change or cancel, we’d love to accommodate. We highly encourage you to reach out as soon as possible. Your order is custom and we want to make it perfect for you!

With a custom piece, once we start on it, it can only be made in your specific dimensions. To modify or cancel an order already in production creates waste in material and labor. We know talking about fees is no fun, yet it is a reality and changes mid production incur real costs. We have kept these fees low and kept them in line with reflecting the efforts of our team's professional work.

Here are the windows within which we accept changes/modifications and any fees associated.

(Change/modification fees must be paid over the phone at the same time as requested. Fees will be deducted from the subtotal and all shipping costs will be fully refunded if canceled.)

Hairpin Legs/ Hairpin shelf & desk brackets, floating shelf brackets, bent flat bar brackets with and without lip:
24 hours, free of charge.
Changes after 24 hours will have a change/ cancelation fee of 10%

Flat Bar, Tube Steel, Spider Legs, Platform Bed, Box Bed:
48 hours, free of charge.
Orders that are in production will have a change/ cancelation fee of 15%


Missing Items/Wrong items shipped:

If there is anything missing from your order, or if you received the wrong items, we messed up! It happens and we’d love to correct that, please accept our apology and let’s work together to make it right. In order to correct receiving a wrong item, we ask that you let us know within 30 days of delivery and we will happily get those missed/ corrected items on the way within 48 hours for in stock accessories and in under 7 business days for table legs, bed/ shelf brackets.

Shipment Lost/Never Received:

In the unlikely event that your order never arrives, we’d love to do what we can to help and support. All lost shipments need to be reported within 7 days of the marked delivery date. Orders totaling more than $500 typically require a police report filed for theft if the package tracking shows that it was delivered to the address on your order. If this has happened to you, reach out to us at makewith@semiexact.com and we’ll help sort it out.
 

Do you offer international shipping?

We sure do! We now ship to most countries worldwide. If you do not see an option for your country/city at checkout, please let us know at support@semiexact.com

I tried placing my order, but received a card error. Did my order go through?

Rest assured, if you see any card errors during the checkout process, no orders were processed and no charges were made to your account. Upon a successful checkout, you will see an order confirmation page and receive an order confirmation email.